EE1********IL not received in 42 days
I sent the parcel on November 13, today is December 24, and when it arrived at Israeli customs before being sent to Russia, it was stuck there. I arrived in Russia a long time ago, but there was still no parcel. I have no idea what to do now.
EE1********IL received in 7 days
Very fast delivery, right to the apartment, they called in advance and warned about the delivery time. Thank you!
EE0********RU received in 36 days
I’m very dissatisfied, 36 days by Israeli express mail and they didn’t deliver, I went for customs clearance, paid 183 shekels, it’s not clear at all why. The phone number that was indicated on the parcel was transferred to the computer with an error, of course no one called. I don’t advise anyone to contact the express by Israeli post. My son paid for urgent delivery and home delivery and they took money from me too. A complete disgrace.
EE0********RU received in 50 days
EE0********RU received in 32 days
The EMS parcel took 32 days to Israel, at customs they charged us 9 thousand!! For 3 boxes of protein, the package was damaged, the boxes were cut with a utility knife, disgusting delivery service, they think that if you have the money to pay for expedited delivery, then you can be completely ripped off at customs.
EE1********IL received in 10 days
Thank you. Very convenient service. The parcel arrived on time. Received. But suddenly today, October 30, 2019, a message came from the “Where is the Parcel” website that the parcel was sent back to Israel. Strange. What did Russian Post send to Israel?
EA0********BY received in 30 days
Terrible. It took 30 days for the parcel to arrive from Belarus to Israel. They paid twice for delivery: 20 dollars, then 35 shekels. They wrote, searched, called. They couldn’t get through quickly, on the Israeli Post website they could barely find where to write with a request for help and for additional payment. On the Israel Post website, when sending an SMS, a banner blocks access to payment. Then again 5 days of calls. Very difficult to receive parcels. They arrived when we didn’t receive a call, we were not at home. Unsuccessful attempt at delivery. And so since September 24. Calls, searches and nerves. Yesterday, thank God, we received the parcel. Everything is very complicated. I don’t even want to order anything again. The parcel is intact .Everything is in place. But this is not all for people, it’s complicated. Still, express delivery))) 30 days)))
EE1********IL received in 14 days
I sent an envelope with documents from Israel to the Ryazan region, received it in two weeks. Thank you very much for the delivery. Everything is safe and sound.
EE1********IL received in 5 days
For the first time I sent a parcel to Canada by Express Israel Post. The parcel arrived in 5 days, all the way was tracked on the website. Very pleased, thank you.
EE0********IL received in 9 days
Thank you very much! Very quickly and shipped and delivered promptly. I saw the entire route of the parcel. Thank you!
EE0********RU received in 13 days
The parcel arrived quite quickly, the courier delivered it home. Tracked regularly throughout the journey
EF0********RU received in 14 days
DISGUSTING!!! AFTER CUSTOMS FROM 18 TO 25 IT IS UNKNOWN WHERE THE PACKAGE WAS ALTHOUGH THERE WAS A DOCUMENT BECAUSE I PAID 2000 FOR THE POSTAGE. IT MUST BE COURIER DELIVERY AND THEY BROUGHT A NOTICE FROM THE POST OFFICE AND THEY TOOK 35 SHEKELS AT THE POST OFFICE. FOR WHAT? WHAT IS THE DIFFERENCE BETWEEN EXPRESS MAIL AND SIMPLE MAIL IF THE TIME IS LIKE SIMPLE MAIL AND YOU HAVE TO GO TO THE POST OFFICE ONLY FOR THE PRICE. WE PAY TWICE AS MUCH. NOW I WILL TELL EVERYONE NOT TO USE EXPRESS MAIL
EMS China Post is a member of the Universal Postal Union if your package is sent by EMS China Post and you are located in a country such as Russia/USA/Singapore. Hand delivery is carried out by the local postal service, for example, Russian Post, USPS, Singapore Post.
Contact information of EMS China Post:
Address: No. 14, Taipinghu Dongli, No. 127 Xuanyumenxi Road, Xicheng District, Beijing.
Postal code: 100031
Hotline: +86 11183
About EMS China Post
EMS China Post was founded in 2010, is one of the world's largest postal and logistics group. The company is the largest integrated express and logistics service provider, with a long history of doing business and the widest coverage and richest products in China. China Post's EMS brand and CNPL's leading logistics brand are known throughout the world, with more than 100,000 employees.
Integration of EMS China Post API tracking
TrackRu provides a convenient, customized tracking solution, provides an API interface with more than 600 delivery services, including API EMS China Post tracking. Add shipment tracking functionality to your website by connecting to , customers no longer need to leave the portal site to track their orders. They just need to enter the order number and the delivery information is displayed on one page. you will be able to receive:
- current status of all your shipments
- order management via API
- detailed history of the movements of one item or an entire batch
If you are in Russia and are expecting an EMS China Post parcel, you can track your parcel on the " " page.
Review of EMS Russian Post - express delivery EMS Russian Post
General information about the company EMS Russian Post
EMS - Express Mail Service is an international service whose main job is the transportation of postal correspondence. The company's work claims to be of a high quality level, and delivery of urgent mail or express delivery is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. EMS express delivery in Russia takes place to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive the shipment, just come to the EMS office or call a courier. EMS company has its own branded packaging. If necessary, provides consultation about customs. It is possible to provide the following services: insurance and tracking of postal items, cash on delivery, delivery or sending of parcels outside business hours. Clients are provided with consultation via the company's Hotline upon request. Each client with questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.
Express delivery EMS Russian Post
Geographically, EMS Russian Post operates throughout the country and issues IPOs. An EMS client can register their shipment at any EMS branch. If the client cannot register in the office or does not want to, it is necessary to call an EMS courier. Fast delivery will bring the item into the hands of the recipient in a short time. The operating principle of EMS express delivery within Russia:
- To send from outside the EMS office, you must call a courier.
- The sender is obliged to fill out all accompanying documentation himself, except for the fields for official information, which are filled out by the courier or operator.
- It is mandatory to inform the courier about what the item being sent is. The courier has the right to inspect the shipment to identify items prohibited for shipment.
- The courier takes the shipment to the Sorting Center, where all procedures for registering the shipment and processing will be carried out. After completing the operations, the shipment will be sent to the recipient.
- Express delivery EMS works in such a way that the shipment is delivered “to the door” of the addressee.
- If the shipment has not been delivered: the courier is obliged to inform the addressee about the received shipment by accessible means (by telephone, notification). If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.
- All EMS MPOs to the recipient country Russia are registered in Track&Trace EMS - a unified tracking system. Using the issued track code on the website, you can track the shipment.
- Customs departure procedures are mandatory for all MPOs to and from Russia.
- Clearance of a postal item at customs takes three working days, after which the item is handed over to the delivery service.
- Delivery of the shipment to the addressee's door.
- The weight of postal items should not exceed 31.5 kg
- In terms of size - one side of the item should not exceed 1.50 m
- Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m
Insurance of EMS Russian Post shipments
EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the procedure for insuring your shipment at any EMS Russian Post branch and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is required to present the object of insurance to the courier or operator at the EMS office. To obtain insurance, it is important to remember that the amount must correspond to the cost of the investment:
- The minimum insurance amount is RUB 3,000.
- The maximum amount of insurance for correspondence is 20 thousand rubles.
- The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.
- The maximum insurance amount for precious metals is 1 million rubles.
customs control
For residents of Moscow (individuals and legal entities), EMS Russian Post provides services for registration of IPO for customs control. List of EMS Russian Post services for individuals:
- Checking the correctness of filling out the documents provided to the Customs Service for passing the IVOO
- Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made
- Registration and verification of the declaration (exact indication of the name of the sent attachments and their value in the language of the recipient country, English or French)
- Client consultation
EMS Russian Post tariffs
Things to consider when calculating express shipping costs:
- The distance that the shipment will cover
- Tariff zone of the sender and recipient
- Postage weight
- Availability of additional services
Forms of payment
You can make payment for the services provided by EMS Russian Post:
- In cash to the EMS courier or at delivery points.
- By bank transfer. The client receives a current account where he transfers the specified amount. The account belongs to EMS Russian Post - a branch of the Federal State Unitary Enterprise "Russian Post". Payment by third parties is also possible for companies with which an agreement has been concluded.
- Pay to the recipient. This is only possible if an agreement has been concluded between the recipient and EMS Russian Post.
EMS Russian Post provides the following services for individuals and corporate clients:
- Packing by EMS
- Everything related to customs
- Forwarding
- Insurance
- C.O.D
- Delivery of online purchases
- Payment of compensation
EMS Russian Post website
The official website of EMS Russian Post is www.emspost.ru. All useful information for EMS clients is collected here. On the main page of the site you can calculate the cost and delivery time within and outside the country, and track the EMS shipment using the existing track. On the website you can find out:
- More about delivery regions across Russia: locations of offices and collection points for EMS shipments, see the list of branches located in hard-to-reach regions.
- Control deadlines for the passage of shipments within the country and abroad.
- More about EMS shipments from abroad.
- Familiarize yourself with the tariffs for international express delivery, find out about tariffs in the international network area, and about restrictions on the delivery territory.
- Familiarize yourself with the types and costs of branded packaging.
- Read the detailed list of prohibited items and substances for shipment.
- View a sample additional agreement.
- Application form for shipment insurance.
- A guide to tariffs, which describes: tariffs by city, by region, by Russia, by country of the world.
- Bank details for payment.
- Referral form.
Contacts EMS Russian Post To contact EMS Russian Post, use the feedback form on the main website. Unified information service EMS Russian Post - 8 800 200 50 55 (calls within Russia are free) Residents of Moscow and St. Petersburg can contact client offices
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
EMS is a division of the international postal service, and in 200 countries, federal postal services establish their own branches under this brand. The EMS Russian Post service is represented in the Russian Federation, which provides services for sending goods not only within Russia, but also between countries. Considering the wide geography of services, you should figure out how you can track a sent EMS parcel and what needs to be done for this.
Options for tracking EMS parcels
When sending a package through this service, each shipment is assigned a unique identifier called a tracking number. It consists of 13 characters, which include both numbers and letters. No other parameters, including weight or name of the sender/recipient, will allow you to check the parcel against the online database. This is a mistake made by many customers who destroy the piece of paper with the number and then try in vain to find ways to track the parcel without using it. Inside Russia, the track number has 14 digits; letters are not used, as are spaces with other characters.
Where to find the tracking number
The tracking number is written on the delivery note issued to the sender, or on the receipt, where it is located under the barcode. You can determine that this is exactly the code not only by the number of digits, but also by the use of capital Latin letters. Almost always, the number is located on the parcel itself and is used together with the barcode to process the shipment at intermediate stages.
A recipient who wishes to track a parcel by track number should find it out in advance from the sender, who must provide the coveted combination. Without these letters and numbers, it will not be possible to find the cargo, so you should carefully write down and enter the track number into the search engine.
Parcel tracking via the EMS website
To detect your own EMS shipment, you need to go to the Russian Post website and track the parcel without registration by entering the identifier in the appropriate field. You must first obtain it from the sender in any convenient way, but you must take into account that if the shipment is international, then it cannot be tracked until it crosses the Russian border, and this will require the use of services from other countries.
After entering the number, you should click on the search button, and you can track it both through the main website of the Russian Post and through emspost.ru. After making the request, the system will contact the server and transmit the code, and from it will receive information about the parcel. You can view it on the page that opens, but there is also the ability to automatically update the data after registration. Then track numbers are attached to your personal account, which periodically receive new information, including about delivery to the courier.
Tracking via mobile app
For maximum convenience, the client can download an application to his smartphone, which will allow him not only to search for branches and receive advice from specialists, but also to track his EMS parcel. The program is available for phones based on:
- Android;
- Windows Phone.
The user only needs to add the track number to the database, after which information about the parcels will immediately become available to him. In addition, in order not to constantly update the data, you can connect push notifications, and the smartphone will notify the owner every time the status of the parcel changes. The application has no restrictions on the number of shipments, so you can track a lot of packages.
How to track an international shipment
International shipments have a track number, which consists of 13 letters and numbers, with the letters of the Latin alphabet located at the beginning and end. Russian Post warns that until parcels from abroad have crossed the border of the Russian Federation, they will not be identified in the database, and it is necessary to use services that support tracking of parcels in a specific country.
As soon as the shipment crosses the border, you can use the internal tools of the Russian Post and receive all the necessary information with their help.
Possible tracking difficulties
Important! If the track number is not tracked, then insufficient time may have passed since sending, and the data will appear after a certain period. But if there is no information, you should later contact the sender and ask for information about where the parcel may be located, because he has the opportunity to contact the post office. If enough time has passed, you can contact the department where the shipment should arrive; perhaps it is already waiting for its recipient.
In addition, EMS track numbers often change at the border upon entering Russia, and the initially issued combinations turn out to be invalid. There is no way to check this, and you just need to wait until the package arrives. When trying to track, the service will show the last location of the cargo, which will be customs, and it will not be possible to monitor it throughout Russia until its arrival. If control is lost, and the shipment has not arrived after a long period of time, you need to submit a search request to the Russian Post, where the main argument will be that the cargo passes through state customs.
International shipments via the EMS system usually reach the recipient faster than regular parcels, but they also need tracking to avoid loss. The client can use the built-in tools on the Russian Post website, or use international services that provide such a service. In any case, if the parcel is not tracked and does not arrive on time, you must begin the search procedure by submitting an application at the Russian post office.
