To receive detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Example input: 09250355OVB.

1. Service DPD Russia track the parcel makes it possible to find out all the details of transportation, find out the current status of the cargo, number of pieces, delivery option, date of acceptance of the shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is a mandatory condition for shipment. Valuable cargo includes, in particular, mobile phones and laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – recipient doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to the shopping center, loading and unloading. Insurance for an amount above RUB 2,000. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.

Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is ​​available on the service website.

6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on the responsible storage of cargo in a DPD warehouse for a period of no more than 1 month.

The service also offers delivery of goods to retail outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD – the client’s personal account – provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book. Confirmation of delivery by SMS message or email on the day of delivery.
Toll-free telephone numbers of the help desk will help you choose the most profitable option for sending a parcel or cargo.

8. The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.
Information about services and products is provided in formats that allow you to easily download or print them.
We offer one free test shipment of up to 25 kg to any point in the country in CLASSIC mode.

9. Sending goods by legal entities involves receiving the shipment by an authorized person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.

The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.

If the first attempt to deliver the shipment to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.

Today we have to find out what kind of feedback DPD receives from its clients and employees. They will help you understand how conscientious the organization is. After all, before you find a job in a particular company, you need to understand whether it is a good employer. And I don’t want to use the services of not the best organizations. It is the reviews of the population that help to understand what a particular corporation is. What can we say about DPD? How conscientious is this employer and service company? What are the pros and cons of this company?

Description

DPD - indicate that the organization provides logistics services to the population of Russia. She is in great demand. Most often it is positioned simply as a delivery service.

DPD is constantly recruiting new employees. But is it worth collaborating with the organization? What working conditions are offered by the company? What should you pay attention to first? In reality, understanding whether DPD is a good organization and employer is not as easy as it seems.

Spreading

Many people are interested in how large the company in question is. The scale of corporations often plays an important role. DPD receives positive reviews for its sizes.

The thing is that this organization has branches throughout the country. She has been working in Russia for a long time. This means there is every reason to believe that DPD are not scammers. A large and quite successful organization that offers job seekers! But what should everyone know? What features should you pay attention to?

For clients

DPD delivery receives different reviews. There are some good ones and some not so good ones. The first step is to understand how conscientious the organization is in relation to clients. This nuance interests a considerable number of people.

Reviews about DPD in Russia are varied. Some clients say that the company does not provide the best services. For example, the product is lost or damaged. Also, some consumers emphasize the slow delivery service and not the best treatment of customers.

At the same time, the DPD delivery service receives positive feedback from some clients. Attentive attitude, fast and safe delivery of goods, and affordable prices are noted. Some people fundamentally use only the services of the logistics company DPD.

So what to believe? In fact, this organization has both pros and cons. Basically, DPD works quickly and accurately, but no one is immune from cargo damage. There are negative experiences with the organization; they cannot be excluded. But most customers are still satisfied with the delivery service.

What does the employer promise?

DPD earns a variety of reviews. Positive opinions are expressed for what the employer promises to all his subordinates. More precisely, employees can count on:

• official employment in accordance with established legislation;
• high wages;
• lack of monotonous work;
• flexible schedule;
• social package;
• friendly and pleasant team;
• prospects for career growth and professional development;
• experience working in a large company;
• selection of vacancies;
• free education;
• combination with study or main job.

All this is standard promises from almost all bosses. Does DPD delivery service really provide all this to its subordinates? Or are some promises lies?

Officiality of labor

DPD receives positive feedback from employees because the employer really officially employs all of its subordinates. Even when combined, everything happens within the framework of established Russian legislation. Unofficial work is not welcome here.

Although at first you will have to work at DPD without an employment contract. It is noted that the training period does not in any way connect the applicant with the employer. Although in fact the person will perform duties along with officially employed personnel. This is a normal phenomenon and should not be alarming. Upon completion of the training, DPD will enter into an agreement with the employee according to the rules established in the country.

Schedule

Reviews from DPD about the employer are mixed regarding the work schedule. The thing is that many people emphasize the need for constant overtime work. In some positions, this phenomenon is considered normal. Not always, but very often you have to stay for part-time work beyond the pre-agreed time. Moreover, the work will not be rewarded in any way.

But DPD also earns positive reviews for its work schedule. For example, drivers talk about full compliance with the rules specified in the employment contract. They are not forced to work overtime, and if an employee stays for part-time work, it must be paid.

There is no evidence of either positive or negative reviews about DPD. Therefore, applicants must decide for themselves what to believe. In fact, some jobs require you to stay overtime. And some positions, due to their specific nature, do not allow working beyond the agreed time. Therefore, some employees complain about violations, and some deny such information. DPD tries not to violate pre-agreed working conditions.

Vacancies

What other reviews does DPD receive? Work in this organization receives a lot of attention from applicants and employees. Many people emphasize that the company has a really large selection of vacancies. But leadership positions are not usually found among them.

This means that you will have to work exclusively as an ordinary employee. You won’t be able to apply for a prestigious vacancy right away. Only if you develop in DPD and demonstrate your advantages to your superiors.

The choice of ordinary vacancies is not so small. There is something for everyone at DPD. Most often required:

• workers in the office;
• couriers;
• drivers;
• movers;
• warehouse employees.

These are the most common vacancies. Management positions such as director or deputy director do appear, but they are rare. And they are quickly occupied by workers.

Education

Training at DPD receives mixed reviews from employees. Some workers emphasize that internships are used by organization leaders as free hired labor. After all, there is no official registration for work during training. Workers must, as already mentioned, perform the duties of employed people, but at the same time they are not protected in any way by documents.

However, most of the time the training is well received. DPD will really introduce you to the work and the work team, and explain all the features of cooperation. Each applicant will be able to understand how suitable the job is for them. And if necessary, he will continue further cooperation, but with official registration for work. It's not easy at first. This is a normal phenomenon; you need to get used to any workplace. Training helps you cope with the task.

It is also worth noting that the internship is fully paid for by the employer. More precisely, it is free for the applicant. If the employee does not want to formally register, there is no need to pay for studies. Some people leave not the best reviews about DPD because the internship is not paid to the potential employee in any way. Such grievances are rare.

Transport

The DPD delivery service earns mixed reviews because drivers can work with their own vehicles. Company cars are initially offered by the organization. And with full maintenance and service. But if you want, the employee has the right to use his own car.

The only caveat is that you will have to cover the costs of gasoline and repairs and maintenance yourself. Nevertheless, many admire the possibility of choosing a vehicle. A small plus, which is mainly emphasized by delivery drivers.

Team

The work team at DPD is a delight. Employees of the organization often emphasize that colleagues here are mostly friendly people who are pleasant and easy to work with. There are few conflicts with them; newcomers are helped to get used to the new workplace. This is exactly what many employers and job seekers lack.

Some unfriendly individuals also work in DPD, no one is immune from this. But, if you believe numerous opinions, there are only a few of them. Basically you have to work with young people who are pleasant to talk to.

DPD is a place where every employee can make new acquaintances and make friends with people. There is no competition in the team, no envy or meanness on the part of colleagues. Everyone supports each other and helps each other out when necessary.

Career

But the company lacks career growth as such. DPD (transport company) receives negative reviews for Initially, everyone is offered career growth and professional development. In fact, not all vacancies allow you to climb the career ladder. Some employees complain about the complete lack of prospects for promotion.

But some of the reviews say that it is possible to achieve success and move up. To do this you will have to try hard. If you make an effort and show yourself unobtrusively, DPD will definitely notice this. Unfortunately, career growth is often referred to as a ghostly prospect. It is not completely excluded, but there are no employees who would talk about rapid career development in the transport company being studied.

Earnings

The DPD service earns different reviews from its subordinates. Ambiguous opinions are expressed regarding earnings in the organization. What do the workers say?

Someone talks about the lack of normal profits, pointing to loud promises and low salaries in reality. It is impossible to make money with DPD. And given the work pressure, the money paid to employees is very small. Constant fines and deductions.

And some claim that it is possible to earn normal money in DPD. It is enough to take a responsible approach to your responsibilities. The organization has exclusively “white” earnings. Yes, there is a penalty system here too. But if you follow the established rules, you will not only avoid unnecessary punishments, but also increase your salary. The salary is low, but you can earn good money from the interest on services provided.

Chiefs and managers

Leadership at DPD is another area where workers cannot agree. A lot of negative things are said about management. Quite often, management is accused of dishonest, unfair and arrogant treatment of subordinates. Allegedly, employees are considered to be powerless slaves who can be constantly overloaded with work, fined, and their legal rights violated in every possible way.

These are all common employee complaints. They are found in almost every employer. It is because of this that DPD can often be found on blacklists of employers in certain cities.

But they also speak well of the leadership, although not too often. It is noted that the management at DPD is disciplined and tough. Employees are simply required to follow rules and discipline. If you treat your work conscientiously and also respect your superiors, you can find a common language with managers. They will make concessions to honest and not lazy employees. However, like any other employer.

About ethics

DPD earns positive employee reviews for its corporate ethics. Some subordinates emphasize that, in addition to the friendly team, the organization constantly holds seminars and other events to unite employees.

Holidays and team meetings at DPD are an important part of the work process. The company's managers devote a lot of time to ensuring that their subordinates get closer to each other, communicate, and find a common language.

DPD is a company that has truly good corporate ethics. This does not mean that you can always enjoy the holidays, but the company allocates time for communication between subordinates. A real find for sociable job seekers!

Conclusion

What conclusions can be drawn from all of the above? DPD receives mixed reviews from clients and employees. Among them there are good, bad, and neutral opinions. In general, this is an ordinary transport company with its pros and cons. Clients often talk about them. DPD works throughout Russia, relatively quickly and efficiently. There are customer complaints about the organization, but not too often.

As an employer, a transport company is also not ideal. She has some points that make most job seekers think twice before applying for a job. DPD is a good place for stress-resistant people who are ready to work conscientiously and not be lazy, for whom communication is important, but for careerists, it is advisable to avoid employment at DPD so as not to complain about the lack of career advancement.

One thing is certain - DPD is a real company that provides transport services to the population. These are not scammers. Therefore, you can use the services of this organization, and also calmly find a job here. The risk of being deceived or dissatisfied with the cooperation is minimal.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

In Russia, many courier services operate, allowing you to deliver correspondence, parcels or large loads in the shortest possible time without using the state postal service. Unfortunately, Russians often do not have the opportunity to choose a courier service, since each online store cooperates with a specific company that provides such services. Unfortunately, the Russian version of AliExpress called Tmall uses DPD as its main partner.

As stated in Wikipedia, the courier service DPD (Dynamic Parcel Distribution) is an international express delivery service. It operates in more than 40 countries, including Russia. At first glance, it seems that this is a professional company that has been operating for more than 20 years around the world, but this is only the first impression. After meeting it personally, we can only say that this is the worst courier service in Russia, which blatantly fools the citizens of the country.

It’s worth noting right away that this article, which is a review, is based solely on the author’s personal experience. Without going into too much background, the author bought himself a MacBook Pro 13 (2017) with a 512 GB drive on Tmall (the Russian version of AliExpress), thanks to a special offer. cost just over 115,000 rubles. This is significantly cheaper than in other stores where you can purchase a version of this laptop certified for the Russian market with a warranty from the manufacturer.

The order on Tmall was placed and paid in full on the first day of the promotion - December 4, that is, on Monday. The order was received and assigned to the DPD courier the very next day, that is, December 5. It is very important to note here that the MacBook Pro purchased as part of a temporary promotion is located in a warehouse in the city of Kotelniki, that is, next to the Moscow Ring Road and next to the popular Mega Belaya Dacha shopping center. Since the author lives in Moscow, and even not far from this place (24 km directly), it is obvious that the goods can be delivered within one hour if you have a car.

Thanks to the fact that Tmall immediately issued a tracking number for tracking the parcel on the DPD website, it was possible to monitor the movements of the parcel directly in real time. According to the data on the website of this courier service, we are talking about the DPD Online Express delivery service, which guarantees delivery of goods to the buyer within 1-3 days throughout Russia. This means that if the company received the parcel in its hands on December 5, then it must return it to the recipient until December 8 inclusive - this is the maximum period.

Until the first half of the day on December 6, everything was fine, but then the author, who was hoping to get his hands on a MacBook Pro on that day, received an SMS message with the text “Unfortunately, your order from AliExpress cannot be delivered today.” The message did not arrive early in the morning, but only in the middle of the working day - at 14:18. It also said that the order would be delivered the next day. Since delivery is carried out from 9:00 to 18:00, it actually turns out that the author just spent the entire first half of the day in vain.

Obviously, since some problems arose on December 6, the order is guaranteed to be delivered on December 7. However, on this day (at 14:13) a similar message was also received with the text “Unfortunately, your order from AliExpress cannot be delivered today.” As a result, delivery was again postponed to the next day and another working day was lost. At this point the author’s nerves could no longer stand it and he wrote to the DPD technical support service on the social network Facebook. The complaint sent through the company’s website has still not been answered (almost three days have passed).

Message to technical support:

Hello.

My parcel 815602***** was supposed to be delivered on December 6, that is, yesterday. Last night I received a message saying that the package could not be delivered on that day. Delivery time has changed to December 7th.

A few minutes ago I again received a message that the package would not be delivered on December 7th. As a result, it should be delivered on December 8th.

Are you unable to transport a parcel from one part of Moscow to another in a few days? What's the problem? You are paid money to deliver packages, and not apologize every day for the inability to deliver.

I ask that this problem be resolved as soon as possible, or I will be forced to make this information public. The DPD courier service reduces all the joy of online shopping to nothing.

Response from support:

Sergey, unfortunately, due to the increased number of parcels, delivery times for some orders are being delayed. We try to deliver all parcels as quickly as possible. On behalf of the company, I apologize for the inconvenience. To ensure that you receive your shipment in the coming days, I recommend that you use self-pickup. Please select the most convenient item on the dpd.ru website in the “Contacts” section (http://www.dpd.ru/dpd/otpravka/varianty-otpravki/blizhajshij-ofisterminal.do2).

You can make changes to your order (delivery date, need to cancel, phone numbers, address within the same city) yourself on our website dpd.ru in the “Manage delivery” section.

Support message:

If I wanted to use self-pickup, I would use the services of another store and transport company.

The delivery times for DPD Online Express are indicated on the website: Delivery throughout Russia and the CIS countries in 1-3 days. I hope that the parcel will be delivered to me tomorrow (December 8).

In any case, thanks for the help.

Response from support:

In this case, please wait for delivery. At the moment, delivery is planned for 12/08/2017.

On the morning of December 8, 2017, at 8:11 a.m., an SMS message was received on the phone stating that “Delivery from AliExpress today.” The message also said that delivery would be carried out between 9:00 and 18:00, and the courier would call 30-60 minutes before arrival. A passport is required to obtain it. It would seem that the whole story should end here, but the DPD courier service never delivered the parcel. As a result of this, the author again wrote to the support service on the social network Facebook.

Support message:

Hello again! I would like to clarify the delivery status of parcel 81560206115. In the morning I received an SMS stating that it would be delivered from 9 am to 6 pm. Moreover, the courier must call 30-60 minutes in advance. There were no calls, as well as the parcel itself. Can we not wait for her again today?

Response from support:

Sergey, good afternoon! The order is still on delivery. Please wait.

Support message:

Will the courier definitely call at least 30 minutes in advance?

Response from support:

Sergey, the courier should contact you.

Three hours passed from that moment, after which it became clear that not only would no courier arrive, but also would not call. I had to write to the DPD support service again, which is open until 21:00. The message was sent there at 20:59, but the answer did not arrive until Saturday morning (September 9).

Support message:

Yes, wonderful, everything works for you. It’s already been 3 hours since the maximum delivery time, and not a word from the courier.

Response from support:

Sergey, good afternoon! I'm sorry this happened. We are now finding out why the parcel was not delivered to you. I apologize to you on behalf of the company for the inconvenience caused.

Three hours later I had to write a letter to support again, since there was no answer about the reasons.

Support message:

Have the reasons been established?

Response from support:

Unfortunately, not yet. Information will not appear until Monday.

Support message:

I have a weekend delivery service enabled. Why doesn't it work?

Response from support:

Sergey, she works under order 815602*****. But yesterday the order was put out for delivery while the shipping status has not yet been changed. According to information from terminal employees, information about the location of the shipment will not appear immediately, most likely on Monday. If something becomes known earlier, we will notify you immediately.

Support message:

I have no censorship words to describe your courier service. You are not able to bring an order from one part of Moscow to another in a few days. In fact, you don’t really care at all about the connected weekend delivery service.

It's not my problem that someone took my package somewhere. Yesterday I sat at home all day waiting for a parcel, but no one even called me until 24:00. Now it turns out that the status of the parcel is generally unknown, and it will not be delivered to me until Monday.

It turns out that again on Monday I will have to sit at home all day waiting for a miracle, although the parcel may not be delivered again.

Response from support:

Sergey, we understand you. Of course, this is only our fault. You wasted your personal time waiting for the courier. Now the number of shipments has increased significantly. We try to deliver everyone's orders on time. Unfortunately, we don't always have time. All necessary measures have been taken. The situation will be corrected soon.

At this moment it became clear that there was no point in further communicating with the support service, and there was no point in this at all. She doesn't know anything and can't do anything. She never said anything worthwhile. It is important to note that for the delivery of this product from Tmall, the “Weekend Delivery” service is activated, which guarantees delivery on these very weekends. However, as can be seen from the correspondence, this service does not work at all.

As a result, it turns out that the DPD courier took the parcel, which was supposed to be delivered on December 8, but then he simply disappeared somewhere. The company will no longer be able to contact him until Monday. They don’t care at all why the courier didn’t deliver the package at all, which they had to wait for a whole working day, and even until late at night. There is of course a possibility that the MacBook Pro will be delivered on December 11 (Monday), but for some reason it’s hard to believe.

It turns out that the maximum delivery times within DPD Online Express by the time Monday arrives will be violated twice as much. A whole week will pass from the moment of payment to the moment of potential receipt of the goods. The DPD courier service doesn't care about the "Weekend Delivery" service. The author lost a full day of Friday (December 8th) and is now guaranteed to have to spend at least one more full working day waiting. This is a real scam on the part of the courier and the entire company as a whole.

So it turns out that DPD is the worst courier service in Russia, which blatantly fools the citizens of the country. First, they receive messages that, due to unknown circumstances, the parcel cannot be delivered for two days in a row, and on the third day the parcel is not delivered at all, but at the same time they promise to deliver it until late in the evening. All this time - not a word from the courier. Support blames everything on high workload. Even if this is true, this is clearly not a customer problem.

If a person is very busy and does not pay off his loans on time, what will happen next? – he will be charged additional interest. Everyone must fully fulfill their obligations, no matter what situations arise. Everything would be fine if on Friday morning the DPD courier called by phone and said that the order most likely would not be delivered or would be delivered late in the evening (after 22:00). In this case, it could at least be called a simple human approach, and not blatant deception.

By the way, there are similar reviews on Tmall for other versions of MacBook. For example, DPD couriers delivered a parcel to a resident of St. Petersburg from a warehouse in Moscow in 6 days, which, to put it mildly, left him completely dissatisfied with. Disgusting package delivery service, not much more to say.

Update December 12, 2017: The situation took a completely unexpected turn. On Sunday morning (December 10) at around 12:50, a polite courier called and asked when he could deliver the parcel to the author of the post. He was told - preferably during the day, but then he clarified - at what time specifically. This was a pleasant surprise. As a result, we agreed that he would deliver the parcel 1.5 - 2 hours after the call.

There were doubts that something would “go wrong” again, but at approximately 14:30 he called again and said that he had arrived at the presentation site and would now ring the intercom. The parcel arrived without any problems - the courier needed to show his passport, then write his full name, date of receipt, time of receipt and sign on a special piece of paper.

The entire package from Tmall is sealed with branded protective tape, and the packaging is quite dense and reliable, thanks to which there was not a single scratch on the Apple box that contained the MacBook. As a result, if not for the problems with delivery, the DPD courier service would definitely have proven itself well, but alas, this was not destined to happen.

It is clear that during the period of some promotions and New Year's sales, delivery times for all courier services increase. The main complaint against DPD is that three times they gave hope that the parcel would be delivered on the same day, but on Friday (December 8) they had to wait until late at night without leaving the delivery location. All it took was just one call from an employee who would promise that the parcel would be delivered on a specific day and at a specific time.

By the way, there is a feeling that this article, which has been viewed by more than 1,600 people since its publication, contributed to the solution to the delivery issue. This is indicated by the fact that the support service in the chat reported on Saturday that the status of the parcel will be known only on Monday, and the parcel will not be delivered at all on the weekend. However, a kind and polite courier delivered it on Sunday morning, which is a little surprising.

It’s impossible not to notice that even though it’s Tuesday (December 12), the tracking number on the DPD website still shows the package in the “Delivery to recipient (Moscow)” state. However, this is no longer so important, since the long-awaited parcel was nevertheless delivered to the place of delivery. Exactly 6 days passed from the moment of payment to the moment of receiving the parcel.

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Amount to be paid

Payment Methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides express delivery services for parcels, cargo and mail throughout Russia, Ukraine, as well as many other countries. The international DPD (Dynamic Parcel Distribution) network unites more than 800 terminals in 40 countries, more than 24,000 employees, and a fleet of more than 18,000 vehicles. This company provides individuals and legal entities with a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, earning great popularity for its high quality of transportation and short delivery times.

With this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking Number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt; it is located under the barcode. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

When registering a shipment by DPD, all parcels, cargo and packages are assigned a unique number. Most often it consists of 11 characters, which may include only numbers or a combination of letters and numbers.

The DPD company number track looks something like this:

Delivery types

DPD EXPRESS. This is express delivery of documents and parcels throughout Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and profitable way of classic parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for delivering parcels and documents within a guaranteed time frame to any locality in Ukraine.

DPD MAX. This is a special solution for delivery across the territory of Ukraine of cargo formed on pallets or pallets.

Why can't I track my parcel?

How to track by number if your tracking request is unsuccessful? The DPD company works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

• The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
• The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the department's warehouse. Try again to track the parcel using the tracking number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The DPD company provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or for targeted delivery to the recipient's door.

Amount to be paid

Upon receipt of the parcel or cargo, the manager will tell you the amount to pay. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.

Payment Methods

There are two payment options at DPD:

1. Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.
2. Cashless payments. In some DPD branches, it is possible to make cashless payments using Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to go to the DPD branch indicated in the destination and present a document proving your identity. This may be a civil passport, international passport, military ID, certificate of release or other identification document that temporarily replaces a passport. In some cases, it is possible to receive a package using a driver’s or pension license. If the recipient's address is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to his door.